1. Links

This privacy policy is valid for the entire Ban Ram site. We are not responsible for the privacy or data policies of any other Company to which we may provide links. No personal data in any form is passed to other web sites, except for the use of membership services provided by social media. Please refer to paragraph 6 for further details on the disclosure of personal data.

2. Use of Cookies

Ban Ram uses Cookies primarily to enhance user experience. Cookies are parcels of data that are stored on your machine and mainly contain information about your browsing behaviour. Where you wish us to remember your registration passwords, we store this in an encrypted format on your machine. 3rd party advertisements may also store cookies on your machine. We do not make nor provide any association between your Personal Data or Sensitive data and the information stored or used by the providers of 3rd party advertisements.

3. Information Collected

All information is collected through the use of enquiry forms or every time you send us information. We may also cross reference information provided by you with personal data provided by our suppliers, including credit reference agencies and agencies which supply identification and fraud prevention services. The data is used for the purpose of providing client identification for the protection and security of our 3rd party partners and therapists. In addition, we may collect information provided by credit reference rating agencies. We may log your IP address together with your personal data captured with your express consent in the registration web parts of this site. The IP address is logged for security purposes and its sole aim is to prevent fraudulent use of the web site and generally to prevent identity fraud. We reserve the right to cross reference the information you provide us with information provided by 3rd parties for fraud prevention purposes. Please refer to our fraud prevention policy for further details.

4. Data Storage and Security

All Personal information stored in Ban Ram is subject to audited procedures for data capture and retrieval. All personal data captured is transmitted using the SSL standard with 128 bit encryption from your web browser to our data stores. The information is stored and hosted in a secure data centre, and is connected to a leading tier-one Internet Service Provider. We do not store nor export any data outside the European Economic Area and do not make use of any back-office facilities that may have access to your records outside the United Kingdom. Ban Ram uses intrusion prevention techniques and selects leading suppliers in this field to enforce its privacy policy.

We do not store personal and sensitive data for a period that we deem excessive for the purpose of conducting our business. Therefore, if you remain registered but inactive for a period of more than three months, we will automatically cancel your registration to the service and permanently delete all your data.

5. Personal Data

Personal Data such your current address and telephone number is gathered by Ban Ram for the purpose of identifying the location of where our services are provided, and for security purposes

6. Disclosure of Personal Data

Personal data is never revealed to any 3rd party, incorporated company, or individual, with our without the consent of the Individual to whom the data belongs. Ban Ram takes appropriate measures and procedures to prevent disclosure of Personal data to internal staff.

We make exception to our Personal data and Sensitive data policy where required by Law. This normally requires a search warrant or court order. Where required by Law, we may not reveal to the owner of the data that we have disclosed such data to the relevant Authorities.

7. Marketing Agencies

Ban Ram may employ marketing agencies from time to time for the purpose of analysing internet traffic and carrying out marketing campaigns to promote and advertise use of this site. Ban Ram does not make any association between the personal data stored in its site and the browsing behaviour of users of its services. In addition, Ban Ram does not disclose any information about registered users to Marketing Agencies.

8. Your rights under the Data Protection Act

The Data Protection Act gives you certain rights concerning how we record and use your personal information. Ban Ram is committed to follow the procedures and guidelines provided by the Information Commissioner on information handling best practice.

We charge a fee of £10 for any request you may make about the data we hold about you.

You have the right to require Ban Ram not to use your personal data for marketing purposes. Our company policy is not to use personal data for any other purpose other than the provision of massage therapy services.

9. Fraud Prevention Policy

Ban Ram has the aim is to create a safe and secure environment allowing customers to benefit from the services provided by this site. If we suspect or are alerted about fraudulent behaviour, particularly in the area of identity fraud through impersonation, identity cloning etc. we will take active steps to disclose such information to relevant Authorities.

10. Unsubscribing from Promotional Offers

If you want to unsubscribe from any promotional offer we may send you from time to time, just email us with ‘unsubscribe’ in the subject line. We will send you an email confirming that your request has been actioned

11. Unregistering

If you want to unregister and delete all your information just email us with ‘unregister’ in the subject line. We will send you an email confirming that your request has been actioned

12. Enquiries and Complaints Procedure

If you have any queries about our privacy policy or if you require clarifications about how we process your personal data please contact us. You have the right to access the personal data that is held about you (Section 7.1 of the Data Protection Act 1998). To obtain a copy of the personal information Ban Ram holds about you, please write to us including a cheque for £10 payable to Ban Ram at the following address; we may ask you for more details to confirm your identity before replying:

The Data Control Officer
Ban Ram
12 Edith Grove
London SW10 0NW